Terms of service
These terms govern the use of the Opeo booking platform by businesses. By registering an account you agree to them.
I. Provider and definitions
The Opeo platform is operated by i99 s.r.o., IČO 28527186, DIČ CZ28527186, registered office Štefánikova 259/51, Smíchov, 150 00 Praha 5 (the "provider"). The "platform" means the Opeo software provided as a service (SaaS), including the booking system, administration and related modules. The "customer" means a business that has created an account on the platform for its operations. Contact: info@opeo.app.
II. Scope of the service
The provider gives the customer access to the platform for online management of bookings, clients and business operations, to the extent of the chosen plan under the current price list. The service is provided as remote access; the provider continuously develops the platform and may change its features as long as the agreed scope of the service is not substantially reduced.
III. Contract formation and trial period
The contract is formed by completing registration on the platform. A new account starts with a free 14-day trial with the full Premium plan. The trial requires no payment card and does not convert into a paid plan automatically — after it ends, the account is merely suspended until the customer subscribes to a paid plan. The customer must provide truthful information during registration and protect their credentials.
IV. Prices and payment terms
The price of the service follows the current price list published on the provider's website, or an individual agreement. Unless agreed otherwise, the service is billed monthly per customer location. The provider may change the price list; for the customer the change takes effect from the next billing period and the customer will be informed in advance.
V. Duration and termination
The contract is concluded for an indefinite period. The customer may terminate it at any time effective at the end of the paid period. The provider may suspend the account for late payment or a serious breach of these terms; data is preserved during suspension. After termination the provider keeps the customer's data for 90 days for possible account recovery or export, then deletes it. Unverified registrations without a confirmed e-mail may be removed after 14 days.
VI. Availability and liability
The provider makes reasonable efforts to keep the platform continuously available but does not guarantee a specific availability level unless agreed individually. The provider is not liable for damage caused by outages attributable to third parties (hosting, payment gateways, network failures) or for content uploaded by the customer. The provider's total liability is limited to the amount paid by the customer for the service in the last 12 months.
VII. Personal data
The provider processes the customer's personal data as a controller to the extent described in the privacy policy. With respect to personal data of the customer's clients (e.g. their bookings), the provider acts as a processor and processes such data solely to provide the service, following the customer's instructions.
VIII. Final provisions
Legal relations under these terms are governed by the law of the Czech Republic. The provider may reasonably amend these terms; customers are informed in advance and may terminate the contract before the amendment takes effect. These terms take effect on the day of publication.